Do you offer FREE SHIPPING?
Yes, we offer Free Standard shipping on orders over $50.00 that ship to the USA. To qualify for Free Shipping, your order must amount to the $50 minimum after any promotional discounts have been applied and before shipping charges or taxes. Free Shipping is only available in the contiguous United States and to APO/FPO addresses.
Where is my order?
Once your order has been shipped, you will receive an email confirmation with a tracking number. Visit our Order Tracking page to input your tracking number and follow up on the delivery details.
Help! I can't find my tracking number.
You should receive an email confirmation with a tracking number after your order has been shipped. If you still can't find your tracking number, log in to your account to verify your order history.
For more information, visit our Shipping Information page.
My order shows as delivered but it's not there - what now?
For more information, visit our Shipping Information page.
How do I exchange products?
Read our Returns & Exchange policy.
I recently purchased an item that is now discounted. Can I get the discounted price?
Pricing on the website is subject to change without notice. Orders placed before promotions are not eligible to receive new promotions or discounts. Please read our Terms of Service for more information.
How can I get a refund?
Refunds will be made to the original form of payment for returns received within 30 days from ship date. For more information, read our Returns & Exchange policy.
How can I cancel my order?
If you wish to cancel your order, please email customer service immediately at email@example.com. Please note: If your order has been processed and shipped, you will not be able to cancel your order.
For more information, please review our Returns & Exchange policy.
What payment methods do you have available?
At the moment, we only accept Credit/Debit cards, Google Pay, and PayPal payments.
How do I make payments using PayPal?
PayPal is an easy way to make payments online. While checking out your order, you will be redirected to the PayPal website. Be sure to fill in the correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment confirmation will be automatically generated to our system for your order.
How do I make payments using Google Pay?
Google Pay is an easy way to make payments online. While checking out your order, you will be redirected to the Google Pay website. Be sure to fill in the correct details for fast & hassle-free payment processing. After a successful Google Pay payment, a payment confirmation will be automatically generated to our system for your order.
How safe is it to order online?
Our online store is fully encrypted, PCI-Compliant, and supported by Shopify Plus.
MŌDA® Renew & Recycle™
What is MŌDA® Renew & Recycle™?
We want to do our part to take care of the world we live in. We've teamed up with TerraCycle® to launch MŌDA® Renew & Recycle™, a program that helps our customers recycle their used makeup brushes.
What is MŌDA® Renew™?
MŌDA® Renew™ is our new line of renewable makeup brushes, featuring biodegradable handles that are made from sustainable plant-based polymer material.
What is TerraCycle®?
TerraCycle® offers free recycling options to communiites around the world to help collect hard-to-recycle waste throught heir Zero Waste box initiative.
What happens to the waste?
TerraCycle® specializes in breaking down hard-to-recycle waste. Brushes are separated into metals, fibers, and plastics. The metals are melted and the plastics undergo pelletization to be recycled. Finally, the fibers are recycled or composted. Visit TerraCycle to learn more about this process.
Are all of your makeup brushes recyclable?
Yes. Please read the Acceptable Waste guidelines to ensure that your brushes will be accepted into the program to be completely recycled.
- This program only accepts makeup brushes - yes, any brand!
- Brushes must be cleaned prior to sending.
- We encourage you to find ways to repurpose and recycle within your own community!
- Please do not send:
- Makeup product, makeup cases, makeup bottles, makeup bags, or makeup packaging.
- Makeup tools, such as sponges, wands, applicators, eye lashes, pencil sharpeners, brush holders, etc.
- Used paint brushes or art brushes.
- Non-makeup beauty brushes, eg. hairbrushes, or nail polish brushes.
Failure to meet the Acceptable Waste guidelines may result in ineligibility for discount.
What are Royal & Langnickel's plans for plastic packaging?
All of our plastic packaging is made from PET, globally recognized as a safe, recyclable packaging material. In addition, we plan to continue reducing our use of plastics in packaging by 2025.
Learn more about PET.
I am having problems viewing the website. Am I using the right browser?
Our designs may not be supported in some browsers. If you are having problems viewing our website, we recommended that you update to the latest version of the following browsers:
Do you have a mobile app?
Our store is fully responsive, and viewable on most web browsers and devices. We do not support mobile applications for our online store at this time.
How can I become an Affiliate?
We value our Affiliate Partnerships and are always on the lookout for more. To begin the application process, please contact firstname.lastname@example.org and include links to your professional website and/or social media profiles. You'll receive an answer once we've reviewed your application.
Do you cooperate with bloggers?
We love our bloggers! If you wish to apply to be a Royal & Langnickel Affiliate, please contact email@example.com with your information and links to social media and/or professional website. You'll receive an answer once we've reviewed your application.
Do you sponsor makeup artists?
We occasionally sponsor makeup artists and television/film sets. Please contact firstname.lastname@example.org with information about your current project. You'll receive an answer once we've reviewed your request.
Will you sponsor products for my charity event/class?
We occasionally sponsor products for events. To request an application, please contact email@example.com.
Please provide information about your event, including the ideal delivery date & how much product is needed. You'll receive an answer once we've reviewed your application. Note: All requests must be submitted a minimum of one month in advance.
What do I need to become a retailer for Royal & Langnickel Beauty products?
You must have a retail license, a resale tax number and your sales channel must be related to health and beauty. U.S. Retailers must complete an account setup form using the button below. If you are requesting an account outside of the US, please contact firstname.lastname@example.org.
Will I be able to sell products online?
Yes, after your application is approved.
What is the pricing and minimum order for retailers?
Pricing and order information is only shared with approved retailers. You will receive pricing and order information once your application has been approved.
Can I place my orders online?
Yes, we will supply you with account and login information once you have become a Royal & Langnickel Beauty product retailer.
What if I need to update my account information?