Frequently Asked Questions

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Customer Service

Do you offer FREE SHIPPING?

Yes, we offer Free Standard shipping on orders over $50.00 that ship to the USA. To qualify for Free Shipping, your order must amount to the $50 minimum after any promotional discounts have been applied and before shipping charges or taxes. Free Shipping is only available in the contiguous United States and to APO/FPO addresses.

Where is my order?

Once your order has been shipped, you will receive an email confirmation with a tracking number. Visit our Order Tracking page to input your tracking number and follow up on the delivery details.

Help! I can't find my tracking number.

You should receive an email confirmation with a tracking number after your order has been shipped. If you still can't find your tracking number, log in to your account to verify your order history.

For more information, visit our Shipping Information page.

My order shows as delivered but it's not there - what now?

For more information, visit our Shipping Information page.

How do I exchange products?

I recently purchased an item that is now discounted. Can I get the discounted price?

Pricing on the website is subject to change without notice. Orders placed before promotions are not eligible to receive new promotions or discounts. Please read our Terms of Service for more information.

How can I get a refund?

Refunds will be made to the original form of payment for returns received within 30 days from ship date. For more information, read our Returns & Exchange policy.

How can I cancel my order?

If you wish to cancel your order, please email customer service immediately at beauty.usa@royalbrush.com. Please note: If your order has been processed and shipped, you will not be able to cancel your order.

For more information, please review our Returns & Exchange policy.

Payments

What payment methods do you have available?

At the moment, we only accept Credit/Debit cards, Google Pay, PayPal, and Afterpay payments.

How do I make payments using PayPal?

PayPal is an easy way to make payments online. While checking out your order, you will be redirected to the PayPal website. Be sure to fill in the correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment confirmation will be automatically generated to our system for your order.

How do I make payments using Google Pay?

Google Pay is an easy way to make payments online. While checking out your order, you will be redirected to the Google Pay website. Be sure to fill in the correct details for fast & hassle-free payment processing. After a successful Google Pay payment, a payment confirmation will be automatically generated to our system for your order.

What is Afterpay?

Afterpay is an external service that offers customers the option to make purchases on our site and pay for their order in four equal installments. Learn more about this service.

How does Afterpay work?

Afterpay allows you to pay for your purchase in 4 equal installments, due every two weeks. You'll pay your first installment at the time of the purchase, and the remainder over time. Afterpay is committed to responsible spending and not all orders will be approved. Learn more about how it works by reading the Purchase Payment Agreement.

Is there a minimum to use Afterpay?

Your total cart value must be between $35 - $1,000 USD to use Afterpay.

Is Afterpay available internationally?

You must be over 18 and a resident of the United States to apply. Afterpay is not available in US territories. Visit Afterpay's help section to learn more.

How safe is it to order online?

Our online store is fully encrypted, PCI-Compliant, and supported by Shopify Plus.

For more information, please review our Privacy Policy.

Brush Benefits

What is The Brush Benefits program?

Brush Benefits is a points reward program for exlcusive use on the Royal & Langnickel Beauty USA store.

How do I earn points?

Customers may earn points by completing a purchase, reviewing purchased products, and completing the activities on the account page.

How do I redeem points?

You may redeem points through your account page. Based on the rewards available to you, choose the reward of your preference and use your unique discount the next time you place an order with us!

Can I share my points?

Although points are not transferable, you can share discounts in exchange for points every time you refer a friend.

I sent my friend a referral, but I don't see my points.

The referred person must complete a minimum $5 purchase using the discount in order for the points to be awarded to the referrer.

Can rewards be combined with coupons?

We're sorry! Only one code can be applied at a time. Check back often!

I have been reviewing products, but I am not getting my points.

Points for reviews are awarded on verified purchase items, at a maximum of 1,000 per order.

How do I move up a tier?

Customers will automatically move up tiers as they acquire points.

Do points expire?

Points expire every 24 months.

If I spend my points, will I be moved down a tier?

As long as your account is active, you will keep their Tier status based on the lifetime points you have earned. Tier activity is evaluated every 12 months.

I placed an order through ipsy - where are my points?

We're sorry! Points are only awarded through orders placed directly through our Royal & Langnickel Beauty USA online store. Create an account to join Brush Benefits and get 100 points for signing up!

MŌDA® Renew & Recycle

What is MŌDA® Renew & Recycle?

We want to do our part to take care of the world we live in. We've teamed up with TerraCycle® to launch MŌDA® Renew & Recycle, a program that helps our customers recycle their used makeup brushes.

What is MŌDA® Renew?

MŌDA® Renew is our new line of renewable makeup brushes, featuring biodegradable handles that are made from sustainable plant-based polymer material.

What is TerraCycle®?

TerraCycle® offers free recycling options to communiites around the world to help collect hard-to-recycle waste throught heir Zero Waste box initiative.

What happens to the waste?

TerraCycle® specializes in breaking down hard-to-recycle waste. Brushes are separated into metals, fibers, and plastics. The metals are melted and the plastics undergo pelletization to be recycled. Finally, the fibers are recycled or composted. Visit TerraCycle to learn more about this process.

Are all of your makeup brushes recyclable?

Yes. Please read the Acceptable Waste guidelines to ensure that your brushes will be accepted into the program to be completely recycled.

Acceptable Waste:

  • This program only accepts makeup brushes - yes, any brand!
  • Brushes must be cleaned prior to sending.
  • We encourage you to find ways to repurpose and recycle within your own community!
  • Please do not send:
    • Makeup product, makeup cases, makeup bottles, makeup bags, or makeup packaging.
    • Makeup tools, such as sponges, wands, applicators, eye lashes, pencil sharpeners, brush holders, etc.
    • Used paint brushes or art brushes.
    • Non-makeup beauty brushes, eg. hairbrushes, or nail polish brushes.

Failure to meet the Acceptable Waste guidelines may result in ineligibility for discount.

What are Royal & Langnickel's plans for plastic packaging?

All of our plastic packaging is made from PET, globally recognized as a safe, recyclable packaging material. In addition, we plan to continue reducing our use of plastics in packaging by 2025.

Learn more about PET.

Browsing

I am having problems viewing the website. Am I using the right browser?

Our designs may not be supported in some browsers. If you are having problems viewing our website, we recommended that you update to the latest version of the following browsers:

Do you have a mobile app?

Our store is fully responsive, and viewable on most web browsers and devices. We do not support mobile applications for our online store at this time.

Affiliates

How can I become an Affiliate?

We value our Affiliate Partnerships and are always on the lookout for more. To begin the application process, please contact rbartistrelations@gmail.com and include links to your professional website and/or social media profiles. You'll receive an answer once we've reviewed your application.

Do you cooperate with bloggers?

We love our bloggers! If you wish to apply to be a Royal & Langnickel Affiliate, please contact rbartistrelations@gmail.com with your information and links to social media and/or professional website. You'll receive an answer once we've reviewed your application.

Do you sponsor makeup artists?

We occasionally sponsor makeup artists and television/film sets. Please contact rbartistrelations@gmail.com with information about your current project. You'll receive an answer once we've reviewed your request.

Will you sponsor products for my charity event/class?

We occasionally sponsor products for events. To request an application, please contact rbartistrelations@gmail.com.

Please provide information about your event, including the ideal delivery date & how much product is needed. You'll receive an answer once we've reviewed your application. Note: All requests must be submitted a minimum of one month in advance.

Retailers

What do I need to become a retailer for Royal & Langnickel Beauty products?

You must have a retail license, a resale tax number and your sales channel must be related to health and beauty. U.S. Retailers must complete an account setup form using the button below. If you are requesting an account outside of the US, please contact beauty.usa@royalbrush.com.

Account Signup

Will I be able to sell products online?

Yes, after your application is approved.

What is the pricing and minimum order for retailers?

Pricing and order information is only shared with approved retailers. You will receive pricing and order information once your application has been approved.

Can I place my orders online?

Yes, we will supply you with account and login information once you have become a Royal & Langnickel Beauty product retailer.

What if I need to update my account information?

You can contact us at beauty.usa@royalbrush.com or call us toll free at 1 (800) 247-2211.